DRIVING EXCELLENCE, INSPIRING GROWTH
Elevating Sales &
Guest Service Excellence
For over two decades, Excelsior Strategies Group has specialized in evaluating, refining, and customizing selling and guest service processes within the automotive industry. Our focus is on delivering an exceptional guest service experience, improving operational efficiency, and ensuring compliance with industry standards. This approach helps businesses boost sales, enhance guest satisfaction, and optimize overall performance.
Dr. John C. Maxwell - Leadership Coach & Motivational Speaker
“Success is dependent upon the people who are on your team, and the only way to maximize that success is to invest in them."
Hand-On Training
Increase Conversion Rates
Refine Sales and Service Processes
Empower Your Team with Real-Time Coaching
Boost Customer Satisfaction and Loyalty
Drive Measurable Revenue Growth
Virtual Training
Master Overcoming Objections
Enhance Communication and Call Handling
Increase Appointment Setting
Empower Your Team to Overcome Obstacles
Boost Confidence for Consistent Performance
Mystery Shopping
Gain Insights from the Guest’s Perspective
Evaluate Sales and Service Interactions
Identify Strengths and Areas for Improvement
Refine Processes to Enhance Guest Experience
Empower Your Team to Drive Better Results
Meet Reggie
President | Excelsior Strategies Group
John Maxwell Certified Coach and Leadership Trainer
Over Two Decades of Automotive Sales and Training Experience in Japan and North America
Worked for Hawaii’s Premier Family-Owned Automotive Group for 10+ Years
Passionate About Helping Dealerships Deliver an Exceptional Guest Experience
Specialized in Creating Proven Internet and Showroom Strategies in Sales and Service
360%
Response Times: According to InsideSales.com, responding to a lead within two minutes increases the chance of connecting with the customer by 360%.
Did You Know?
.01%
Engagement: A 2021 Lead Response Study found that only 0.1% of inbound leads are engaged by salespersons within five minutes due to subpar lead processes, insufficient training, and poor guest prioritization.
27%
Staffiing and Engagement: Contact rates are more than 27% higher from 9 AM to 11 AM.
Are you properly staffed and trained to capitalize on this peak time?
Ready to Elevate?
The first step is to take action!
Share your details through the form or email us directly, and let’s explore how we can elevate your dealership’s guest service and performance. We’re excited to connect with you!
Email: consult@excelsiorstrategiesgroup.com